Frequently Asked Questions
Everything you need to know about shopping with OXFORD. Find quick answers to common inquiries below.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
OXFORD offers a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all OXFORD products come with a one-year limited warranty against manufacturing defects. If you encounter any quality issues, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.